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Privacy Policy
Effective Date: June 2025

This Privacy Policy describes how Rancho Kiaora ("we", "us", or "our") collects, uses, and protects your personal information when you visit or make a purchase from [www.ranchokiaora.com] (the “Site”).

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1. Personal Information We Collect

When you use our Site, we may collect the following types of personal information:

  • Full name

  • Email address

  • Shipping address

  • Phone number

  • Payment information (processed securely via third-party gateways)

  • IP address

  • Purchase history

  • Product preferences

  • Browser and device information (via cookies and analytics tools)

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2. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders

  • Send order confirmations and shipping updates

  • Communicate with you regarding customer service inquiries

  • Send promotional emails with your consent (via Brevo)

  • Improve our services, products, and user experience

  • Analyze traffic through tools like Google Analytics and Facebook Pixel

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3. Email Marketing

With your explicit consent, we may send marketing emails about new products, offers, and updates. You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or contacting us at hello@ranchokiaora.com.

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4. Cookies & Tracking Technologies

Our Site uses cookies to:

  • Ensure proper functionality of the website

  • Analyze user behavior and performance

  • Enable marketing and retargeting via Facebook Pixel and Google Analytics

You can choose to disable cookies in your browser settings, but some features of the site may not function properly.

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5. Third-Party Services

We do not sell your personal information. However, we share data with trusted service providers only as necessary to operate our business, such as:

  • Wix.com, our website and ecommerce platform, which stores your data securely behind a firewall

  • Brevo, for email marketing

  • Payment providers (e.g., Wix Payments, Stripe) for processing transactions

Please review their respective privacy policies to understand how your data is handled.

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6. Data Storage & Security

Your personal information is stored on secure servers managed by Wix.com, which may be located in the U.S., Israel, or other jurisdictions with adequate data protection laws.

We use industry-standard security measures including SSL encryption, AES-256 data encryption, and PCI-DSS compliance to protect your personal data.

 

7. Your Rights

You may at any time:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent for marketing

  • Inquire about how your data is processed

To exercise any of these rights, please contact us at:
hello@ranchokiaora.com

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8. California Residents – CCPA/CPRA Notice

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA/CPRA), including:

  • The right to know what personal information we collect and how we use it

  • The right to request deletion of your personal data

  • The right to opt-out of the “sale” of your data (we do not sell data)
    To submit a request, email us at hello@ranchokiaora.com.

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9. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from minors. If we learn that we have done so, we will delete it promptly.

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10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes take effect immediately upon posting on the Site. Material changes will be noted on this page with a revised “Effective Date”.

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11. Contact Us

If you have any questions, requests, or complaints about this Privacy Policy, please contact our Privacy Compliance Officer at:
Email: hello@ranchokiaora.com
Address: Rancho Kiaora, Gabriel Otero, MVD, 11500, Uruguay

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